At Scentora Aroma, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and exchange policy.
You have 3 days from the date of delivery to request a return or exchange. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days after approval.
Return shipping costs will be borne by the customer unless the return is due to a defect or error on our part.
Our courier partners are instructed to allow open parcel delivery. Before paying the rider, you can check the parcel inside the flyer as per your satisfaction.
For any questions regarding returns or exchanges, please reach out to us on our social media accounts or through the Contact Us page.